Whole Kids Co. is committed to protecting the privacy and confidentiality of our families. This Privacy Policy explains how we collect, use, and safeguard personal information, including information related to SMS communications.

Confidentiality and Privacy

Effective Date: 12/30/2025

The law protects the relationship between a client and a psychotherapist. Information shared during services is confidential and cannot be disclosed without written permission from the client or legal guardian, except as required by law.

Exceptions to confidentiality include:

• Suspected child abuse or neglect, or abuse of a dependent adult or elder. In these cases, we are legally required to report concerns to the appropriate authorities immediately.

• Threats of serious bodily harm to another person. If a client communicates a credible threat, we are required to notify law enforcement and make reasonable efforts to inform the intended victim.

• Risk of self-harm. If a client expresses intent to harm themselves, we will make every reasonable effort to work with the client or guardian to ensure safety. If cooperation is not possible, we may take further actions permitted by law without consent to protect the client’s safety.

Information We Collect

We may collect personal information including, but not limited to:

• Name

• Phone number

• Email address

• Appointment and scheduling information

• Other information voluntarily provided by families

How We Use Information

Information collected may be used to:

• Communicate with families regarding appointments and services

• Send SMS messages to individuals who have opted in

• Provide operational and administrative support

• Improve services and internal processes

SMS Communications and Consent

By providing your phone number and opting in, you consent to receive SMS messages from Whole Kids Co. related to services, scheduling, and administrative updates.

Consent to receive SMS messages may be obtained through:

• Intake, registration, or consent forms

• Verbal or written consent during services

• Website forms

• Confirmation via text message

Providing consent is voluntary and not required to receive services.

SMS Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

Data Sharing

Whole Kids Co. does not sell, rent, or share mobile phone numbers or personal information with third parties for marketing or promotional purposes. Information is shared only as necessary to support services and operations and in accordance with applicable laws.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, or disclosure.

Updates to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or our SMS practices, please contact us at:

• Phone: 719-344-9342